Advances In Social Humanities Research

SIPANDUK Digital Public Service Innovation: An E-Service Quality Approach

Mala Malantiawati, Sri Wulandari — Sat, 20 Jun 2026 00:00:00 +0000

The SIPANDUK (Population Administration Service Information System) application is a digital service innovation developed by the Kuningan Regency Population and Civil Registration Office to make it easier for the public to process population documents online. The objective of this study is to assess the service quality of the SIPANDUK application, identify the obstacles hindering its implementation, and examine the efforts made to improve the quality of SIPANDUK services. This study employed a descriptive qualitative approach, utilizing data sources such as observations, interviews, and documentation from key informants and supporting informants. The theory used is E-Service Quality by Parasuraman, Zeithaml, and Malhotra (2005), which consists of seven dimensions (efficiency, system availability, fulfillment, privacy, responsiveness, compensation, and contact). The results of the study indicate that the SIPANDUK application is not yet optimal in the dimensions of efficiency, fulfillment, and compensation. The suboptimal efficiency is caused by the low level of public awareness regarding the application. In the fulfillment dimension, technical challenges remain, specifically regarding the limited features for user account recovery. Additionally, the lack of an official compensation mechanism has prevented the handling of user complaints from operating at full capacity. Meanwhile, the SIPANDUK application has achieved optimal performance in the dimensions of system availability, privacy, responsiveness, and contact. Efforts to improve service quality are being undertaken through increased public awareness of the application, the development of account recovery features, and the establishment of a clearer and more structured compensation mechanism.

Cultural Power, Musical Hybridity, and Symbolic Resistance: Negotiating Tradition at the 2025 Jakarta International Java Jazz Festival

Verly Montolalu Joshua — Thu, 11 Jun 2026 00:00:00 +0000

This article aims to analyse the cultural power, musical hybridity, and symbolic resistance emerging in performance practices at the Jakarta International Java Jazz Festival 2025, through the interaction between global music industry networks and local musical traditions that represent Indonesia's cultural identity. This study employs a qualitative approach using document analysis and media discourse analysis of festival programmes, media reports, and promotional materials. The results show that cultural power is reflected in the curatorial structure, which places international artists at the centre of visibility, thereby shaping the symbolic hierarchy and aesthetic standards of performance. Musical hybridity emerges through the integration of traditional instruments, local rhythmic and melodic adaptations, and cross-cultural collaborations between Indonesian and international musicians, resulting in new musical expressions. Symbolic resistance is manifested through local musicians' strategies of displaying cultural identity by means of symbols, language, and tradition-based musical exploration. The findings also point to inherent tensions, whereby traditional elements tend to be adapted to global musical structures, carrying the potential for a simplification of meaning. Nevertheless, festivals remain dynamic spaces that allow for cultural negotiation and the articulation of local identities within the global music industry landscape. This research contributes by positioning music festivals as arenas for the production of cultural meaning through performance practices, and expands the study of international music festivals in Southeast Asia from the perspectives of cultural power, hybridity, and symbolic resistance.

PERAWAN GATRA: Innovation in Public Services at The Local Police Unit

Muhammad Hudan Fathanudin, Siti Khumayah — Sat, 20 Jun 2026 00:00:00 +0000

PERAWAN GATRA (Peta Rawan Gangguan Ketenteraman dan Ketertiban Umum) or Map of Areas Prone to Disturbances of Public Peace and Order is a service innovation by the Cirebon City Civil Service Police Unit (Satpol PP), based on geospatial data to identify areas prone to disturbances of public peace and order that are accessible to the public. This study focuses on the quality of public service innovations that can create value and are recognized and supported by the community. It employs the Public Value theory (Mark H. Moore, 1995), which focuses on the dimensions of public value that are recognized and supported by the community. The research method used is qualitative, with data sources including observation, interviews, and documentation. Based on the research findings, the PERAWAN GATRA innovation successfully creates public value regarding public trust through four dimensions: 1) Public Value, where the public gains easier access to digital information; 2) Community-Driven Innovation, as PERAWAN GATRA serves as a solution and simplifies information access for the public regarding public order disturbances; 3) Public Legitimacy and Support, as public trust increases with the availability of transparent geospatial-based digital data in addressing public order disturbances; and 4) Organizational Operational Capacity, which involves forming a team for processing geospatial-based digital data within the PERAWAN GATRA innovation. Challenges include infrastructure, servers, devices, outreach, and digital literacy. Efforts undertaken include outreach through digital media, collaboration with government agencies, and training for staff members. Overall, PERAWAN GATRA demonstrates a positive contribution and holds public value for digital public service innovation, although further evaluation is needed to achieve optimal quality.